TL;DR

Account Manager (SaaS): Manage customer portfolios to drive retention, expansion, and success with an accent on AI-powered software creation platforms. Focus on onboarding, renewal processes, and strategic customer guidance to maximize platform adoption and revenue growth.

Location: Hybrid in Foster City, CA, with in-office presence required Monday, Wednesday, and Friday

Salary: $140,000–$240,000

Company

%hirify_global% is an agentic software creation platform democratizing software development with AI-powered tools and millions of users worldwide.

What you will do

Own and manage relationships for assigned customer portfolios ensuring high satisfaction and retention
Lead onboarding programs to accelerate customer time-to-value and platform adoption
Guide customers through evolving AI-powered features and automation tools
Execute renewal and expansion processes focusing on long-term partnerships
Maintain accurate customer health scores and renewal forecasts in CRM
Gather and communicate customer feedback to internal teams

Requirements

Location: Must be able to work hybrid from Foster City, CA office with in-office days on Monday, Wednesday, and Friday
3-5+ years in Customer Success, Account Management, or technical sales in SaaS or developer tools
Excellent communication skills to explain technical concepts to non-technical audiences
Proven track record of meeting renewal and expansion revenue targets
Experience with CRM systems like Hubspot and customer success tools
Passion for AI and technology with strong problem-solving and organizational skills

Nice to have

Active %hirify_global% user
Experience at early-stage startups or developer tools companies
Background in rapid prototyping, product development workflows, or business process automation
Degree in Computer Science, Engineering, Business, or related field

Culture & Benefits

Competitive salary and equity with performance-based bonuses
401(k) program and comprehensive health, dental, vision, and life insurance
Paid parental, medical, and caregiver leave
Flexible time off plus holidays and quarterly team gatherings
Commuter benefits, wellness stipend, and in-office amenities
Autonomous work environment with in-office setup reimbursement

Hiring process

Structured interviews focusing on communication, customer success skills, and technical understanding
Evaluation of experience with SaaS and AI technologies
Assessment of cultural fit and passion for customer success