TL;DR

Junior Technical Support Specialist (Customer Support): Deliver first-line technical support to enterprise customers, investigating and resolving platform issues with an accent on SaaS platform troubleshooting and customer communication. Focus on applying standard troubleshooting techniques, escalating complex cases, and documenting solutions.

Location: London, United Kingdom, Remote/Hybrid role

Company

%hirify_global% is a fast-growing Series D startup specializing in innovative SaaS solutions.

What you will do

Provide first-line technical support mainly via live chat to enterprise customers
Investigate and resolve platform issues using standard troubleshooting techniques
Document cases and solutions for internal knowledge sharing
Escalate complex or critical issues to senior specialists or engineering teams
Maintain professional communication and follow up with customers

Requirements

Location: Must be based in or near London, United Kingdom
1+ year experience in technical support or related customer-facing technical role
Strong communication and problem-solving skills
Interest in technology, SaaS platforms, and troubleshooting
Comfortable working in a fast-paced environment with occasional weekend work

Nice to have

Familiarity with SaaS platforms, browser troubleshooting, and developer tools
Experience with ticketing systems such as Intercom, Jira, or Salesforce
Awareness of SSO concepts and authentication flows
Interest in APIs, data analysis, or system integrations
Exposure to log analysis or monitoring platforms like Datadog

Culture & Benefits

Competitive salary plus stock options
Paid parental leave and 25 days annual leave plus public holidays and sick leave
Fun and innovative work environment with regular socials
Generous referral scheme
Brand new computer and monitor provided
Remote/Hybrid work format