TL;DR

Manager, Clinician Support (AI/SaaS): Leading and scaling the clinician support function at %hirify_global%, overseeing a team of Clinician Support Representatives and enhancing systems and workflows. Focus on driving improvements through AI tools, representing clinician feedback in product decisions, and managing high-priority cases.

Location: Hybrid (San Francisco)

Compensation Range: $150K - $175K

Company

%hirify_global% combines clinician love with AI technology to create products that enhance clinician happiness.

What you will do

Own the Clinician Support function, leading strategy and operations.
Manage and develop a team of Clinician Support Representatives.
Establish scalable systems and workflows using AI tools.
Represent clinician insights across the company.
Handle complex clinician cases with clear communication.

Requirements

2+ years of management experience in customer support or similar.
Proven success in managing and developing skilled team members.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Experience with Intercom or similar platforms.
Ability to thrive in a fast-moving organization.

Nice to have

Experience supporting clinicians or healthcare professionals.
Familiarity with healthcare software or EHR systems.

Culture & Benefits

Competitive salary and equity in a high-growth company.
Unlimited paid time off.
Company-sponsored annual retreats.
401(k) plan for long-term financial goals.
Commuter stipend for San Francisco employees.