TL;DR

Implementation Engineer (Cybersecurity): Provide high-quality technical customer onboarding and project management support for %hirify_global%’s IDP products with an accent on deployment, troubleshooting, and customer success. Focus on managing customer projects, delivering technical guidance, and ensuring successful adoption of cybersecurity solutions.

Location: Must be located in the Eastern Time Zone (ET) of the United States, remote from Brazil

Company

%hirify_global% is a global leader in cybersecurity, delivering advanced AI-native security platforms to protect organizations worldwide.

What you will do

Onboard new customers and manage deployment projects for IDP products
Assist customers in deploying and operationalizing cybersecurity solutions
Conduct weekly technical and project management meetings with customers
Document troubleshooting guides and knowledge base articles
Provide best practice recommendations and knowledge transfer to customers
Collaborate internally to escalate and resolve customer issues

Requirements

Must be located in the Eastern Time Zone (ET) of the United States
Minimum 2 years experience in technical customer success or post-sales engineering
Professional fluency in English
Technical knowledge of networking, Microsoft Windows Servers, Active Directory, and related protocols
Experience with security or networking solutions in UEBA, SIEM, IAM, or PAM domains
Familiarity with virtual and cloud deployments (HyperV, VMware, AWS, GCP, Azure)

Culture & Benefits

Remote-friendly and flexible work culture
Market-leading compensation and equity awards
Comprehensive wellness programs
Competitive vacation, holidays, and parental leave
Professional development opportunities for all employees
Employee networks and volunteer opportunities