TL;DR

Working Student Customer Success (SaaS): Support customer success team in onboarding, training, and customer engagement to maximize value from %hirify_global%'s AI-driven SaaS platform with an accent on customer relationship management and data-driven account operations. Focus on assisting customer success managers, monitoring usage data, and collaborating cross-functionally to improve customer experience.

Location: Munich HQ, onsite

Company

%hirify_global% provides AI assistance technology to help enterprises reduce software training costs and improve productivity.

What you will do

Support onboarding and relationship management with customers.
Assist in customer training sessions, demo preparation, and documentation.
Monitor customer usage data and report health metrics.
Identify opportunities to improve customer engagement and adoption.
Collaborate with Product, Support, and Sales teams for seamless customer experience.
Contribute to creation of success materials and assist in administrative tasks.

Requirements

Enrolled student in Business Administration, Communication, Psychology, or related field.
Excellent written and spoken English (German is a plus).
Comfortable working onsite at Munich HQ.
Passion for customer interaction and interest in SaaS and digital products.
Structured, proactive working style with attention to detail.
Basic experience with CRM or data visualization tools is a plus.

Culture & Benefits

Dynamic and inclusive work environment with experienced professionals.
Flexible working hours (15–20 hours/week) to fit study schedule.
Regular feedback and learning opportunities in an AI-driven SaaS company.