TL;DR

Manager, Customer Success Manager (SaaS): Leading customer success initiatives for Fortune 1000 clients using %hirify_global%'s Digital Adoption Platform with an accent on maximizing customer value and retention. Focus on building trusted relationships, understanding client goals, and driving product adoption.

Location: Hybrid (Tokyo)

Company

%hirify_global% is a leading provider of Digital Adoption Solutions.

What you will do

Act as the voice of the customer, providing feedback to maximize customer value and retention.
Plan and conduct Executive Business Reviews to demonstrate ROI and drive renewals.
Deepen understanding of %hirify_global% products to guide customers to success.
Build relationships with key stakeholders to manage risks and achieve goals.
Monitor customer health and proactively address potential issues.
Collaborate with internal teams to develop success plans for customers.

Requirements

5+ years of experience in customer success or account management in Enterprise SaaS.
Proven track record of managing retention and growth quotas.
Fluency in Japanese and upper business level English.
Ability to work in the office 3 times a week.
Experience with enterprise-level clients and building long-term relationships.