Technical Support (Gamedev)

Python
Nekki is a game development studio, the creator ofShadow Fight Arena, Shadow Fight 3, Shadow Fight 2, 11×11, andVector. The total number of registered users for our games exceeds 1 billion worldwide. We develop and release games forPC, consoles, and mobile platforms.
We are looking for Technical Support to join the Shadow Fight 3 team.
Shadow Fight 3 is a 3D fighting game for mobile with RPG elements and a loyal fanbase around the world. We have a strong technical base that helps us create fun and varied gameplay. You’ll be working with our internal systems and helping to improve them.
Responsibilities:

• Handling incoming player requests via the HelpShift ticketing system


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  • Collecting, analyzing, and forwarding bug reports and project issues to the development team
  
  
  
  


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  • Working with logs and in-game tools
  
  
  
  


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  • Collaborating with QA and development teams
  
  
  
  


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  • Supporting and improving the work environment and maintaining relevant documentation
  
  
  
  

What we are looking for:

• At least 1 year of experience in technical support


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  • Previous experience in game development
  
  
  
  


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  • Excellent communication skills: strong written Russian and English, ability to communicate with users politely and effectively
  
  
  
  


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  • Gaming experience and a passion for the industry
  
  
  
  


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  • Basic understanding of mobile applications and the development process
  
  
  
  


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  • Ability to organize workload and prioritize tasks
  
  
  
  


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  • Strong interpersonal skills, stress resistance, and attention to detail
  
  
  
  

What would be a plus:

• Familiarity with HelpShift

We offer:

• Work Schedule: 5 days a week, with Saturday and Sunday as mandatory workdays. Upon joining, you can choose your two fixed days off from Monday to Friday. National holidays do not affect the set schedule


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  • A great team with a friendly, informal work environment where we share interests, play video games together, and organize internal events (game jams, tournaments, and meetups)
  
  
  
  

— Opportunities for professional development, including participation in specialized conferences and educational events
— Work remotely from anywhere. Working hours: 10 AM – 7 PM (GMT+3, including a 1-hour break), with the option to adjust
— Support for personal growth: English courses, psychologist sessions and various educational programs
— Internal coins you can collect and exchange for unique merch in our store
If you don’t hear from us within 7-10 days, it means we won’t be moving forward with your application this time. We truly appreciate your interest in our company and the time you took to apply. Thank you!
By applying for a vacancy at Nekki, you consent to the processing of your personal data collected during the application process.

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