Technical Support (Gamedev)

Technical Support (Gamedev)
Nekki Limited, Remote

Nekki is a game development studio, the creator of Shadow Fight Arena, Shadow Fight 3, Shadow Fight 2, 11×11, and Vector. The total number of registered users for our games exceeds 1 billion worldwide. We develop and release games for PC, consoles, and mobile platforms.

Responsibilities:

🌸Handling incoming player requests via the HelpShift ticketing system
🌸Collecting, analyzing, and forwarding bug reports and project issues to the development team
🌸Working with logs and in-game tools
🌸Collaborating with QA and development teams
🌸Supporting and improving the work environment and maintaining relevant documentation

What we are looking for:

💦At least 1 year of experience in technical support
💦Previous experience in game development
💦Excellent communication skills: strong written Russian and English, ability to communicate with users politely and effectively
💦Gaming experience and a passion for the industry
💦Basic understanding of mobile applications and the development process
💦Ability to organize workload and prioritize tasks
💦Strong interpersonal skills, stress resistance, and attention to detail

We offer:

☘️Work Schedule: 5 days a week, with Saturday and Sunday as mandatory workdays. Upon joining, you can choose your two fixed days off from Monday to Friday. National holidays do not affect the set schedule
☘️A great team with a friendly, informal work environment where we share interests, play video games together, and organize internal events (game jams, tournaments, and meetups)
☘️Opportunities for professional development, including participation in specialized conferences and educational events
☘️Work remotely from anywhere. Working hours: 10 AM – 7 PM (GMT+3, including a 1-hour break), with the option to adjust
☘️Support for personal growth: English courses, psychologist sessions and various educational programs
☘️Internal coins you can collect and exchange for unique merch in our store

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