TL;DR

Technical Support Specialist (German): Provide personalized technical support and solutions to %hirify_global% clients in the travel industry with an accent on client communication, problem-solving, and technical expertise. Focus on handling complex support issues, collaborating across teams, and contributing to product improvement and documentation.

Location: Hybrid in Amsterdam, Netherlands

Company

%hirify_global% is a leading reservation software provider for tours, activities, and attractions, serving over 20,000 clients worldwide and part of Booking Holdings.

What you will do

Become an expert user of %hirify_global% software and stay updated on new features.
Handle inbound and outbound support requests via email and phone.
Provide exceptional technical support by understanding and solving complex client issues.
Communicate effectively across teams to meet client needs.
Provide feedback to the development team and contribute to help documentation.
Develop and improve standard operating procedures.

Requirements

Legally authorized to work in the Netherlands.
Bilingual in German and English with excellent verbal and written communication skills.
Commitment to delivering best-in-class customer and technical support.
Ability to work effectively in a fast-paced, goal-oriented environment with shift flexibility including weekends and holidays.
Tech-savvy, patient, curious, detail-oriented, and eager to problem solve.

Nice to have

Experience using Zendesk.
Experience in customer or technical support roles.
Experience in the travel industry.

Culture & Benefits

Global leave benefits including paid parental, grandparent, care, and bereavement leave.
Pension plan and life insurance policy.
Central Amsterdam office location with hybrid-friendly work environment and work-from-home assistance.
Commuting allowance, subsidized lunch, wellness benefits, and educational opportunities.
Multicultural environment with 45 nationalities and social/team-building events.
26 vacation days per year.