TL;DR

Junior Technical Customer Support: Providing end-to-end technical support and service coordination for clients with an accent on troubleshooting, incident management, and client communication. Focus on collaborating with development, infrastructure, and product teams to ensure reliable service delivery and continuous improvement.

What you will do

Coordinate service offerings including daily requests, incidents, problem, and change management for assigned clients.
Provide end-to-end client support including troubleshooting, escalation, and issue resolution.
Respond promptly to customer inquiries about product operation and malfunctions.
Participate in service improvement projects leveraging AI tools where appropriate.
Collaborate with development, infrastructure, and product teams to ensure seamless service delivery.
Host service review meetings and recommend optimizations to enhance product performance and client satisfaction.

Requirements

Minimum 1 year of experience in technical or client-facing support role.
Bachelor’s degree in Computer Science, Engineering, or equivalent technical education.
Strong written and verbal communication skills, comfortable engaging stakeholders at all levels.
Fundamental knowledge of Unix, database technology, SQL, Python, or similar programming languages.
Interest in financial markets and IT systems with general business knowledge.

Culture & Benefits

Collaborative, engaging, and inclusive work environment.
Commitment to associate empowerment and authenticity.
Use of AI tools in hiring to support fairness and accuracy.