TL;DR

IT Support Engineer (IT Helpdesk): Providing Level 1 & 2 end-user support and managing endpoint configurations for a global user base with an accent on Microsoft Intune management and email security. Focus on troubleshooting, automation solutions, and supporting enterprise programs.

Location: Onsite in Shenzhen, China

Company

Established in 2001, %hirify_global% is a premier, global open market distributor of electronic components.

What you will do

Design, configure, and maintain Microsoft Intune policies and compliance baselines.
Provide Level 1 & 2 end-user support for various devices.
Administer Microsoft Office 365 platform and handle onboarding/offboarding IT tasks.
Support enterprise programs like zero-trust enablement and passwordless authentication.
Collaborate with the team to design future-state endpoint strategies.

Requirements

Bachelor’s degree in information technology or related field.
4 to 6 years of experience in End User Computing or IT Helpdesk roles.
Hands-on knowledge of Windows 10/11, Microsoft 365, and Intune.
Strong analytical and troubleshooting abilities.
Effective documentation and communication skills.

Nice to have

ITIL Foundation certification.
Microsoft Certified: Modern Desktop Administrator Associate.
CompTIA A+ / Network+ certifications.

Culture & Benefits

State of the art open concept working environment.
Collaborative and motivated team.
Great location in the CBD area.