Product Support Engineer (Tech Support)

TL;DR

Product Support Engineer (Tech Support): Providing technical support and assistance to customers using Tulip's platform with an accent on troubleshooting, issue resolution, and customer education. Focus on managing support workload, improving internal processes, and collaborating with cross-functional teams.

Location: Hybrid (Budapest, Hungary)

Company

hirify.global is a leader in frontline operations, providing a no-code platform for industrial environments.

What you will do

• Act as the frontline contact for customers in need of support.
• Educate customers on the product, usage, and features.
• Diagnose, troubleshoot, and resolve technical issues.
• Manage support workload and provide visibility to issues.
• Continuously improve internal support processes and tools.
• Participate in an on-call rotation for critical issues.

Requirements

• Experience with ticketing systems (e.g. ZenDesk).
• Experience in manufacturing or process engineering.
• Excellent written and verbal communication skills in English.
• Familiarity with Atlassian environment (e.g. Jira, Confluence).