TL;DR

Senior Technical Support Engineer: Providing expert-level technical support and troubleshooting for complex cloud, networking, and automation issues within a leading observability platform with an accent on cloud technologies, containerization, and API integrations. Focus on resolving escalated customer problems, collaborating with engineering teams, and advancing skills in a dynamic technical environment.

Location: Remote within the United States, with offices in Atlanta, Dallas, Miami, Nashville, New Orleans, and Raleigh

Salary: $90,000 - $121,000 USD

Company

%hirify_global% is a global innovator in observability platforms, empowering companies to optimize their digital applications in an AI-first world.

What you will do

Collaborate across teams to solve highly complex technical customer problems across the product suite.
Work closely with software engineering teams to resolve advanced customer issues and act as a technical liaison.
Support customers with installation, configuration, and data exploration requests.
Advocate for customers by providing feedback on feature requests and bugs to improve the platform.
Identify recurring or systemic problems and suggest solutions.
Advance your skills through ongoing training and development.

Requirements

Location: Must be based in the United States
Experience with AWS, Azure, GCP, Docker, Kubernetes, and Linux environments.
Strong troubleshooting skills with cloud, networking, and automation technologies.
Experience with scripted deployment tools such as Terraform, Chef, Puppet, or Ansible.
Proficiency with APIs (REST, GraphQL, SOAP) and scripting languages like Python and Bash.
Ability to handle escalated technical support cases and collaborate effectively.

Nice to have

Cloud certifications (AWS, GCP, Azure, CKA).
Experience in network, system, or database administration.
Networking tools experience such as Wireshark and enterprise network troubleshooting.
Database knowledge including MongoDB and cloud database services.
Experience with Windows Server and PowerShell automation.

Culture & Benefits

Comprehensive healthcare, dental, vision, and mental health benefits.
401(k) plan with company match.
Flexible time-off policies including parental leave and paid holidays.
Volunteer time-off and continuous learning opportunities.
Inclusive and diverse work environment.

Hiring process

Verification of identity and eligibility to work.
Criminal background check required.
Evaluation based on qualifications without discrimination.