TL;DR

Technical Operations Engineer (Fintech): Provide comprehensive support for applications, services, and infrastructure in a fintech environment with an accent on troubleshooting, incident management, and collaboration with engineering teams. Focus on managing on-call rotations, root cause analysis, and improving support workflows to ensure system reliability.

Location: Madrid, Spain - Hybrid: 4 days in office, 1 day remote

Company

%hirify_global% is a global fintech firm empowering businesses to expand internationally through innovative financial solutions, with over 1,700 employees across 40+ offices worldwide.

What you will do

Troubleshoot applications, services, and infrastructure issues reported by end-users.
Verify and document issues and bugs for accurate tracking and escalation.
Manage incidents including stakeholder communication and coordination with development teams.
Collaborate with software engineering teams to establish support workflows and monitoring plans.
Participate in on-call rotations to address high-severity incidents and ensure 24/7 system reliability.
Work with vendors and conduct code reviews to enhance processes.

Requirements

Location: Must be based in or near Madrid with hybrid work (4 days in office, 1 remote)
Experience providing Level 2 (L2) technical support in a tech-driven environment.
Software development experience, especially with Python.
English proficiency required.
Familiarity with AWS, Google Cloud, and Linux administration is a plus.
Willingness to participate in on-call rotations including out-of-hours support.

Nice to have

Knowledge of Spanish or Portuguese.
Experience with Salesforce Administration, Agile methodologies, Continuous Integration, Frontend development (HTML, CSS, JavaScript), PostgreSQL, and Observability.

Culture & Benefits

Competitive salary and benefits package with discretionary performance bonus.
Personal development through training and certification.
Open Source-friendly environment encouraging contributions.
Inclusive culture with active employee networks supporting diversity.
Collaborative and innovative workplace with global presence.