TL;DR

Technical Project Manager (SaaS): Manage coordination between Product teams and strategic customers, handling feature requests, roadmap items, and technical issues with an accent on customer advocacy and cross-functional collaboration. Focus on aligning product priorities, resolving blockers, and improving processes for customer success in a SaaS environment.

Location: Hybrid in Toronto

Company

%hirify_global% is a Unicorn company with 750+ employees worldwide, providing an AI-native Employee Experience Platform to over 2,000 customers globally.

What you will do

Serve as primary liaison between Product team and strategic customers, managing feature requests and technical issues
Advocate for customer needs and prioritize long-term success
Collaborate with Customer Success, Technical, and Implementation Consultants to align product goals
Maintain transparent views of product priorities and delivery timelines
Lead coordination across Product, Engineering, and Customer teams to resolve blockers
Participate in strategic customer calls and roadmap reviews

Requirements

Location: Must be based in or near Toronto with hybrid work option
5+ years in project management, technical account management, or product operations in SaaS/software
Strong technical understanding of SaaS platforms, APIs, and integrations
Excellent communication and stakeholder management skills
Experience with Jira, Confluence, Salesforce, and Gainsight
PMP, Scrum, or Agile certifications are a plus

Culture & Benefits

Competitive compensation including Long Term Incentive Plan
Flexible working time models with hybrid option and yearly flex work allowance
31 vacation days plus paid Fridays off in August
Monthly wellbeing allowance and health plans including dental and vision
Paid parental leave and volunteer day off annually