TL;DR

Strategic Customer Account Manager (SaaS Sales): Own and manage strategic enterprise customer accounts driving adoption, retention, and expansion with an accent on relationship depth, business impact, and cross-functional collaboration. Focus on developing account strategies, building trusted executive relationships, and orchestrating internal and customer teams to deliver measurable outcomes.

Location: Hybrid in Santa Clara, United States

Salary: $200,000–$250,000 annually including base and incentives

Company

%hirify_global% helps companies hire developers based on skills and nurtures a community of millions of developers to upskill themselves.

What you will do

Maintain deep knowledge of %hirify_global% products, market, and competitive landscape.
Own and manage a book of business driving adoption, retention, and expansion across enterprise customers.
Develop and execute account strategies aligned with customer objectives and %hirify_global%’s mission.
Build trusted relationships with executive sponsors and technical leaders.
Lead internal and customer teams to resolve blockers and accelerate time-to-value.
Run engagement cadences including QBRs, success check-ins, and executive reviews.
Structure commercial terms promoting long-term growth and customer success.
Maintain accurate forecasts, health metrics, and growth pipelines with transparent reporting.

Requirements

Location: Hybrid role based in Santa Clara, United States
5+ years of SaaS enterprise account management experience in fast-scaling environments.
Strong relationship-building skills with Fortune 500 customers.
Excellent communication and collaboration skills.
Product mastery combined with business impact focus.
Highly organized and outcome-driven managing multiple enterprise accounts.

Nice to have

Experience with HR tech or developer ecosystems in enterprise-scale organizations.
Background in multi-product adoption or leading high-growth customer initiatives.
Comfort navigating cross-functional complexity to align teams and deliver unified outcomes.

Culture & Benefits

High work ethic with focus on speed and quality.
Equal employment opportunity employer with inclusive culture.
Incentive-based pay with competitive total compensation.
Hybrid work environment in Santa Clara.