TL;DR

Customer Success Manager (SaaS): Manage and expand customer accounts to increase usage and retention of data pipeline services with an accent on customer advocacy, cross-functional collaboration, and driving business outcomes. Focus on managing large account portfolios, strategizing expansions, and maintaining high customer satisfaction.

Location: Hybrid, based in Dublin, Ireland

Company

%hirify_global% is a product company focused on building data pipelines to power the modern data stack for thousands of companies.

What you will do

Manage 250-350 customer accounts, owning net retention and expansion.
Engage customers through calls and campaigns to promote product usage and upgrades.
Collaborate with sales engineers and cross-functional teams to identify growth opportunities.
Advocate for customers internally to improve product value and experience.
Develop strong customer relationships to create advocates.

Requirements

Location: Must be able to work hybrid from Dublin office
Experience in SaaS customer success, account management, or sales roles.
Proficiency with Salesforce is required.
Customer-centric mindset with strong relationship-building skills.
Track record of meeting or exceeding goals.
Ability to manage multiple projects efficiently.

Nice to have

Experience with analytics or data tools.

Culture & Benefits

100% employer-paid medical insurance (varies by country).
Generous paid time off, sick leave, parental leave, holidays, and volunteer days.
RSU stock grants and professional development opportunities.
Company events, virtual happy hours, and team-building activities.
Monthly cell phone stipend and mental health support platform access.