TL;DR

It Support Technician (System Engineering): Provide in-person and remote IT support including hardware, software, and networking troubleshooting with an accent on desktop computer maintenance and performance upgrades. Focus on diagnosing technical issues, collaborating with network administrators, and managing hardware inventory to ensure stable IT operations.

Location: Hybrid work mode in Milwaukee or Winona, United States

Company

Muse Group and Hal Leonard empower music makers worldwide by creating popular music apps and leading sheet music publishing and education.

What you will do

Provide in-person and remote assistance for hardware, software, and networking issues.
Install, configure, and maintain desktop computers, peripherals, and software applications.
Troubleshoot and diagnose hardware and software problems to resolve issues.
Perform performance upgrades on PCs including CPUs, RAM, and hard drives.
Collaborate with network administrators to ensure efficient desktop computing environment.
Manage hardware inventory and replace equipment as needed.

Requirements

Location: Must be able to work in Milwaukee or Winona, United States (hybrid).
Associate's or bachelor's degree in IT/Desktop Support or related field.
Strong problem-solving and communication skills.
Willingness to learn and adapt to changing technologies.

Nice to have

Experience with Microsoft 365 products and licenses.

Culture & Benefits

Flexible hybrid work environment with remote or co-working options.
Generous allowance for work equipment and co-working spaces.
Opportunities for growth, training, and language lessons.
Access to therapy and support for well-being.