TL;DR

Customer Success Executive: Leading deployment and adoption of a safety-focused healthcare AI platform in health systems with an accent on technology implementation and stakeholder engagement. Focus on managing cross-functional collaboration, optimizing workflows, and ensuring alignment between UK and US healthcare contexts.

Location: London, UK with relocation possibility from the United States

Company

%hirify_global% develops the first safety-focused Large Language Model for healthcare, aiming to improve global health outcomes through advanced AI technology.

What you will do

Lead end-to-end implementation of %hirify_global%’s platform in health systems
Serve as primary contact for client stakeholders including administrative, operational, and IT leaders
Translate business needs into tailored implementation strategies
Develop and execute training and change management plans
Collaborate with Product, Engineering, and AI teams to refine solutions
Monitor outcomes and optimize workflows post-launch

Requirements

Location: Must be based in London, UK or willing to relocate from the United States with work authorization
Experience managing technology implementations within health systems
Strong knowledge of healthcare operations and IT systems
Professional fluency in English and local language
Familiarity with healthcare workflows in US and UK contexts
Excellent communication and project management skills

Nice to have

Understanding of AI, LLMs, or NLP in healthcare
Experience working with cross-functional technical teams
Exposure to EHR systems and interoperability platforms