Senior Manager, Professional Services (AI/SaaS)

TL;DR

Senior Manager, Professional Services (AI/SaaS): Overseeing the delivery of AI solutions to ensure successful customer adoption and scaling with an accent on operational excellence and team leadership. Focus on driving cross-functional collaboration, defining success metrics, and enhancing partner delivery capabilities.

Location: Hybrid (Chicago, Illinois)

Salary: $159,600 - $190,598

Company

hirify.global is an AI Customer Service company focused on enhancing customer experiences through innovative solutions.

What you will do

• Own the end-to-end quality of delivery for customer projects.
• Lead and develop Project Managers and Partner Services Managers.
• Collaborate with Sales and Customer Success to identify strategic opportunities.
• Work with subject matter experts to evolve delivery offerings.
• Track and improve key performance metrics.
• Build scalable processes for project planning and risk management.

Requirements

• 7+ years in professional services, consulting, or customer success in SaaS or AI/ML.
• 2+ years of people management experience.
• Experience with AI/ML products and complex enterprise software.
• Strong operational background with project management tools.
• Strategic mindset with customer empathy.