TL;DR

Technical Support Engineer (IT): Providing exceptional customer service and technical support to %hirify_global% customers while ensuring satisfaction by meeting internal KPI targets. Focus on troubleshooting operating systems, network issues, and maintaining a professional customer-first attitude.

Location: Onsite in Bangalore, India

Company

%hirify_global% is a leading provider of IT infrastructure and security management solutions for Managed Service Providers and internal IT organizations worldwide.

What you will do

Provide technical support to customers via chat, phone, and tickets.
Ensure customer satisfaction by meeting or exceeding internal KPI targets.
Troubleshoot and resolve issues related to operating systems and network configurations.
Maintain a professional and courteous attitude while assisting customers.
Build and expand relationships with customers to enhance support services.

Requirements

Strong customer service experience in the IT market.
Excellent knowledge of major operating systems - Windows and macOS.
Familiarity with networking concepts and troubleshooting.
Basic Windows Administration skills, including Active Directory.
Ability to read/write SQL and perform system log analysis.