TL;DR

Technical Support Engineer (System Engineering): Provide L1 technical support to %hirify_global% customers, focusing on troubleshooting operating systems, network stack, encryption, and endpoint security. Focus on delivering excellent customer service, resolving technical issues efficiently, and maintaining high internal KPI standards.

Location: Onsite in Bangalore, India

Company

%hirify_global% is a leading provider of IT infrastructure and security management solutions powered by AI, serving customers worldwide with a focus on MSPs and internal IT organizations.

What you will do

Provide L1 technical support via chat, phone, and tickets to customers.
Troubleshoot issues related to Windows, macOS, and network protocols.
Analyze system logs and manage patch and application performance.
Support endpoint security tools including antivirus and firewall configurations.
Maintain professional and customer-first communication standards.

Requirements

Must be located in Bangalore, India and able to commute onsite
Strong knowledge of Windows, macOS, and network troubleshooting (OSI model, VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS).
Experience with encryption technologies (SSL/TLS, certificates).
Basic Windows administration including Active Directory and group policies.
Ability to read/write SQL and analyze system logs.
Excellent written and verbal communication skills in English.

Nice to have

Industry certifications such as CompTIA A+, Network+, Security+, MCP, MCTS, MCIT, or CCNA.