TL;DR

Customer Support Specialist: Providing first-line technical support and troubleshooting for %hirify_global%'s AI marketing platform with an accent on customer communication and issue resolution. Focus on managing complex technical issues, collaborating cross-functionally, and delivering outstanding customer experience.

Location: Remote within the United States, Eastern Time Zone

Salary: $50,000 - $61,000 annually + equity + benefits

Company

%hirify_global% is an AI marketing platform specializing in personalized SMS, RCS, email, and push notifications, serving over 8,000 customers globally.

What you will do

Respond to customer inquiries via email and live chat, managing interactions from start to resolution
Troubleshoot and resolve technical platform issues
Advise customers on best practices for using the %hirify_global% platform
Assist with urgent customer needs and guide them to optimal solutions
Act as first line of defense for platform health triage and debugging
Continuously learn and become an expert on the platform and ecommerce industry

Requirements

Must be based in the Eastern Time Zone of the United States
1+ years experience in customer support or technical customer-facing roles
Strong written and verbal communication skills
Technical curiosity with ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus
Experience with SaaS or ecommerce platforms preferred
Availability for occasional on-call and rotating holiday coverage

Nice to have

Interest in startups, software, and entrepreneurism

Culture & Benefits

Competitive salary with equity and benefits
Remote work within US Eastern Time Zone
Inclusive and diverse workplace committed to equal opportunity
Employee resource groups and supportive culture