Junior System Administrator (Fintech)

TL;DR

Junior System Administrator (Fintech): Providing first-level technical support to users by troubleshooting hardware, software, and network issues with an accent on effective communication and problem-solving. Focus on maintaining user satisfaction and managing service requests efficiently.

Location: London

Company

hirify.global simplifies cross-border payments by creating a global digital payment network.

What you will do

• Provide first-level technical support to end-users via various communication channels.
• Diagnose and troubleshoot hardware and software issues.
• Assist users with software installations and configurations.
• Maintain records of support requests and resolutions.
• Educate users about security best practices.
• Collaborate with other IT professionals on common tasks.

Requirements

• Strong knowledge of computer hardware and operating systems (Windows and macOS).
• Excellent customer service and communication skills.
• Ability to diagnose and resolve technical issues effectively.
• Familiarity with ITIL principles.
• Basic understanding of cybersecurity principles.
• Experience with MDM solutions and collaboration tools.