TL;DR

Associate Technical Enablement Engineer (Product Management): Develop and organize knowledge bases and enablement content to support AI and human support agents in payment solutions. Focus on analyzing merchant interactions, improving AI support accuracy, and collaborating across product and engineering teams.

Location: Hybrid in Berlin, Germany

Company

%hirify_global% is a global payment software company focused on simplifying and optimizing payment operations for enterprises worldwide with a modular, integrated payment lifecycle platform.

What you will do

Analyze support tickets and customer feedback to identify merchant needs and create clear knowledge content.
Build and organize internal and external knowledge bases for human and AI support agents.
Refine AI support agent performance through prompt design and retrieval quality improvements.
Collaborate with Product, Engineering, and Support teams to document new features and learnings.
Create engaging enablement content to empower teams and customers.
Continuously measure and improve content and AI responses using data and feedback loops.

Requirements

Location: Hybrid work with office in Berlin, Germany
1–2 years experience in Support, Enablement, or Training or relevant internships/projects.
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
Fluent English (spoken and written) with excellent communication and writing skills.
AI-native mindset with familiarity in prompting, retrieval-augmented generation (RAG), or agent workflows.
Experience with Zendesk, Intercom, or similar support platforms.
Strong technical writing and documentation skills with an educational approach.
Comfortable with Notion, Confluence, or similar CMS/wiki tools.
Basic understanding of APIs, automation, and system integration concepts.

Culture & Benefits

High impact and fast-paced environment with talented and ambitious colleagues.
Opportunity to shape the company and category from the ground up.
Real ownership and freedom to build, test, and lead initiatives.
Product used by leading global brands.
Visa and relocation support available where required.
Hybrid working with office in central Berlin.
Regular team events, activities, and off-sites.
Discounted Urban Sports Club membership.
Competitive salary and equity package.
27 days of annual paid vacation.