TL;DR

Associate Technical Support Specialist (AI/ML): Managing ticket and alert systems while troubleshooting complex distributed systems with an accent on proactive communication and problem-solving. Focus on learning and adapting in a dynamic environment.

Company

%hirify_global% is a technology company focused on organizing enterprise data into actionable information, leveraging AI/ML solutions.

What you will do

Adhere to support processes and understand customer issues.
Troubleshoot basic technical issues and use computer systems effectively.
Complete service tickets within Support SLA timelines.
Communicate confidently and adapt to new situations.
Learn from experiences to improve performance.

Requirements

0-2 years of technical experience, preferably in application support.
Working knowledge of CRM tools (e.g., Zendesk, Jira).
Basic skills in time management and clear communication.
Problem-solving skills and curiosity.

Nice to have

Experience in a SAAS organization.

Culture & Benefits

Global mission with a passionate community.
High impact and learning potential.
Competitive compensation with bonus pay.
Fully covered health coverage for employee and family.
Generous time-off policy and flexible work schedule.

Hiring process

Two-way assessment of alignment with business needs and culture.
Practical work task simulation activity.
Meet with senior leaders for final discussions.