Associate Technical Support Specialist (AI/ML)

TL;DR

Associate Technical Support Specialist (AI/ML): Managing ticket and alert systems while troubleshooting complex distributed systems with an accent on proactive communication and problem-solving. Focus on learning and adapting in a dynamic environment.

Company

hirify.global is a technology company focused on organizing enterprise data into actionable information, leveraging AI/ML solutions.

What you will do

• Adhere to support processes and understand customer issues.
• Troubleshoot basic technical issues and use computer systems effectively.
• Complete service tickets within Support SLA timelines.
• Communicate confidently and adapt to new situations.
• Learn from experiences to improve performance.

Requirements

• 0-2 years of technical experience, preferably in application support.
• Working knowledge of CRM tools (e.g., Zendesk, Jira).
• Basic skills in time management and clear communication.
• Problem-solving skills and curiosity.

Nice to have

• Experience in a SAAS organization.

Culture & Benefits

• Global mission with a passionate community.
• High impact and learning potential.
• Competitive compensation with bonus pay.
• Fully covered health coverage for employee and family.
• Generous time-off policy and flexible work schedule.

Hiring process

• Two-way assessment of alignment with business needs and culture.
• Practical work task simulation activity.
• Meet with senior leaders for final discussions.