TL;DR
Associate Technical Support Specialist (AI/ML): Managing ticket and alert systems while troubleshooting complex distributed systems with an accent on proactive communication and problem-solving. Focus on learning and adapting in a dynamic environment.
Company
hirify.global is a technology company focused on organizing enterprise data into actionable information, leveraging AI/ML solutions.
What you will do
- Adhere to support processes and understand customer issues.
- Troubleshoot basic technical issues and use computer systems effectively.
- Complete service tickets within Support SLA timelines.
- Communicate confidently and adapt to new situations.
- Learn from experiences to improve performance.
Requirements
- 0-2 years of technical experience, preferably in application support.
- Working knowledge of CRM tools (e.g., Zendesk, Jira).
- Basic skills in time management and clear communication.
- Problem-solving skills and curiosity.
Nice to have
- Experience in a SAAS organization.
Culture & Benefits
- Global mission with a passionate community.
- High impact and learning potential.
- Competitive compensation with bonus pay.
- Fully covered health coverage for employee and family.
- Generous time-off policy and flexible work schedule.
Hiring process
- Two-way assessment of alignment with business needs and culture.
- Practical work task simulation activity.
- Meet with senior leaders for final discussions.
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