TL;DR

Customer Onboarding Specialist: Guiding new customers through account setup and training in a SaaS vacation rental platform with an accent on customer success and consultative upselling. Focus on onboarding, customer engagement, and cross-department collaboration to maximize product adoption and customer satisfaction.

Location: Remote, based in Spain

Company

%hirify_global% is a fast-growing scale-up leading the vacation rental industry with a global SaaS platform and a diverse international team headquartered in Barcelona.

What you will do

Onboard new customers by assisting with account setup and training via calls in English and French.
Understand customer objectives to ensure proper account configuration and support throughout the customer journey.
Provide consultative guidance to optimize product utilization and drive upgrades or upsells.
Analyze customer base and proactively manage pipeline to improve adoption of %hirify_global%’s products.
Collect and relay customer feedback to the Product team for improvements.
Collaborate with Sales, Support, and Product teams to maximize customer value.

Requirements

Location: Must be based in Spain or able to work remotely from Spain
English and French: Native or near-native proficiency required
At least 1 year experience in account management or onboarding in a SaaS environment or relevant degree.
Tech savvy with ability to understand software platforms.
Strong communication and organizational skills with ability to manage multiple accounts.
Experience in vacation rental software industry preferred.

Culture & Benefits

Fully remote work with home-office setup allowance.
25 paid vacation days and intensive work schedule in August.
Comprehensive health insurance including dental and psychologist coverage.
Flexible remuneration plan for meals and transportation.
Biannual team-building events in Barcelona covered by company.
Free Spanish classes and referral bonus program.
International team with over 60 nationalities and inclusive culture.