Vice President of Customer Success (SaaS)

TL;DR

Vice President of Customer Success (SaaS): Leading the strategy and execution of a partner-first Customer Success model to ensure customer retention and advocacy with an accent on driving Net Dollar Retention and improving customer satisfaction. Focus on building a high-performing team and leveraging data-driven insights to enhance customer experiences.

Company

hirify.global is a leading innovator in cloud ERP solutions, committed to helping small and midsized companies thrive in the digital economy.

What you will do

• Lead the strategy for a partner-first Customer Success model.
• Drive retention, adoption, and advocacy across the customer lifecycle.
• Build and manage a high-performing Customer Success team.
• Leverage data-driven insights to improve customer satisfaction metrics.
• Collaborate with cross-functional teams to resolve customer issues.

Requirements

• 15+ years of experience in SaaS companies.
• 5+ years in Customer Success, including 2+ years in a leadership role.
• Proven track record in building Customer Success organizations.
• Strong customer empathy and strategic thinking skills.
• Excellent communication and presentation abilities.