TL;DR

Head Of Project Management (Customer Operations): Lead a team of Project Managers to drive operational excellence and tooling improvements including AI integration, training, and quality frameworks. Focus on optimizing efficiency, reducing costs, and elevating delivery standards across customer operations.

Location: Onsite in St Julian's, Malta with relocation support

Company

%hirify_global% is Germany's leading sports betting provider and a dynamic tech company in the iGaming industry.

What you will do

Lead and mentor a team of Project Managers focused on operational tooling and customer service platforms.
Partner with leadership to shape and deliver tooling strategy and training frameworks.
Oversee implementation and optimization of back-office tooling, automation, and customer service platforms like Salesforce.
Own and evolve project management processes ensuring governance and delivery standards.
Define and track KPIs to support data-driven decisions and continuous improvement.
Collaborate cross-functionally with Commercial, Compliance, Product, and Technology teams.

Requirements

Must be located onsite in Malta or willing to relocate.
5+ years leading operational or tooling-focused project teams.
Proven leadership and people management skills.
Strong understanding of product ownership and development lifecycles.
Experience or strong interest in AI and automation integration.
Experience with Salesforce or similar customer service platforms.

Nice to have

Passion for improving operational tools and processes.
Strong data analytics and reporting skills.

Culture & Benefits

Established international group with growth opportunities.
Relocation support to Malta.
Competitive salary and indefinite contract.
Private health, dental, accident, sickness, and life insurance.
On-site childcare for children 3+ years old.
Sports incentives including gym membership subsidies.
Modern offices in %hirify_global% tower with latest technology.
Team events and charity sponsorships.
Supportive and collaborative work environment.