TL;DR

Manager Product Implementation (Product Management): Lead a team to deploy restaurant management software integrations including third-party, Teamwork, and Reserve, ensuring seamless activation and client training. Focus on managing complex software implementations, operational excellence, and cross-functional collaboration to maximize client satisfaction and business impact.

Location: Onsite in Chicago, IL, USA

Salary: $89,000–$107,000

Company

%hirify_global% provides award-winning restaurant technology solutions including POS and AI-powered profit tools, focused on helping independent restaurants succeed.

What you will do

Oversee end-to-end deployment of software and third-party integrations ensuring client needs are met.
Lead and develop a team of specialists and associate managers to deliver operational excellence.
Deliver client training programs and provide technical support during implementations.
Collaborate cross-functionally with Sales, Product, Support, and Engineering teams to resolve issues.
Manage project plans, timelines, and quality standards for multiple concurrent projects.
Drive process improvements to increase efficiency and scalability.

Requirements

Location: Must work onsite in Chicago, IL
8+ years experience in customer success or related roles with 3+ years managing teams.
Experience in software or POS implementations, configuration, and client training.
Strong leadership, communication, and problem-solving skills.
Knowledge of restaurant operations and fintech or SaaS environments preferred.
Ability to manage competing priorities in fast-paced environments.

Culture & Benefits

Medical, dental, and vision insurance.
401k with company match and RSUs.
Paid vacation, holidays, sick and volunteer time off.
Employee resource groups promoting inclusion.
Monthly cell phone and internet stipend.
Tuition reimbursement up to $2,000 per year for professional development.