TL;DR

Head Of Operations (Auto/Secured Lending): Overseeing the performance and development of frontline teams in customer service and financial support for secured lending products with an accent on operational efficiency and compliance. Focus on implementing data-driven improvements and leveraging AI and automation to enhance customer outcomes.

Location: Hybrid (London)

Salary: £60,000 - £100,000 per year

Company

%hirify_global% is a leading fintech company focused on making consumer finance faster, cheaper, and friendlier.

What you will do

Lead and develop a team of Team Leads to ensure high performance and customer satisfaction.
Manage daily operations of customer service and financial support teams, ensuring adherence to service level agreements.
Identify and implement process improvements and automation to enhance operational efficiency.
Ensure compliance with regulatory standards and promote risk awareness within teams.
Collaborate with internal stakeholders to drive positive changes in customer journeys.
Provide insights and reporting on operational performance and improvements.

Requirements

Proven experience in managing teams in a customer-facing or operations environment.
Strong analytical skills to interpret operational data and identify trends.
Experience in implementing process improvements and leveraging automation.
Excellent communication skills to engage and influence stakeholders.
Understanding of compliance and regulatory requirements in financial services.