TL;DR

Business Analyst (Customer Care for Antifraud): Customize CRM tools and workflows for the anti-fraud team, design secure workflows and operational processes, and collaborate with multiple teams to ensure effective implementation. Focus on risk-specific scenarios, compliance, and data-driven feature evaluation.

Location: Flexible work from one of the offices or remote with relocation support to Mexico

Company

%hirify_global% is a fintech company focused on innovative financial solutions and challenging the status quo of incumbent finances.

What you will do

Customize CRM tools and workflows tailored to anti-fraud risk scenarios and operational needs
Define secure workflows and access control for high-risk actions ensuring compliance and data protection
Design and monitor operational processes for efficiency and business impact
Establish collaboration between anti-fraud and general support teams for smooth task hand-offs
Gather requirements, align priorities, and oversee implementation with stakeholders and development teams
Use data to evaluate feature performance and identify improvement areas

Requirements

Location: Willingness to relocate to Mexico with support for employee and family
2+ years experience as a Business Analyst
Basic SQL knowledge and understanding of statistics and A/B testing
Experience translating business needs into structured tasks and prioritizing them
Strong collaboration skills across multiple teams and stakeholders
English: B2 or higher for effective communication with international team

Nice to have

Spanish language knowledge

Culture & Benefits

Relocation support to Mexico including family assistance
Flexible work options: office or remote
Healthcare coverage
Education budget for language lessons, professional training, and certifications
Wellness budget for mental health and fitness reimbursements
20 days annual leave and paid sick leave