TL;DR

Senior Manager Professional Services Presales (SaaS): Lead scoping, positioning, and selling of Professional Services engagements to ensure successful adoption and automation outcomes. Focus on creating accurate Statements of Work, sales enablement, cross-functional collaboration, and risk management to optimize service delivery and revenue growth.

Location: Hybrid in Chicago, Illinois, United States

Salary: $159,600–$190,598

Company

%hirify_global% is an AI Customer Service company providing advanced AI-driven customer support solutions trusted by nearly 30,000 global businesses.

What you will do

Lead discovery with prospects to define use cases, integration needs, and success metrics.
Create detailed, outcome-focused Statements of Work with clear deliverables and timelines.
Partner with Sales and Solutions teams to position services early and develop scoping tools and playbooks.
Collaborate with ProServ, R&D, and Partnerships teams to validate scope and improve frameworks.
Manage quality and risk by ensuring proper resourcing and reducing overscoping/underscoping.
Build initial project plans to facilitate smooth transition from pre- to post-sale.

Requirements

Must have 5+ years in Professional Services sales scoping or technical solutions consulting in SaaS.
Proven ability to create accurate, customer-ready Statements of Work leading to successful project delivery.
Strong commercial acumen and stakeholder management skills.
Excellent negotiation and communication abilities.
Familiarity with SaaS automation, integrations, and change management best practices.
Proof of eligibility to work in the United States is required.

Culture & Benefits

Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Flexible paid time off and paid parental leave.
401k plan with company match.
Hybrid work policy with at least three days in office per week.
Inclusive and open culture focused on core values and diversity.