Technical Support Engineer

TL;DR

Technical Support Engineer (AI/Customer Support): Providing technical support and account configuration for an AI-native legal tech platform with an accent on security, integration workflows, and customer enablement. Focus on explaining complex technical concepts, configuring SSO, and driving upsell opportunities through technical advising.

Location: On-site in Denver, United States

Salary: $80,000–$120,000

Company

hirify.global builds AI-native legal tech solutions in collaboration with legal professionals to redefine how legal work is done globally.

What you will do

• Collaborate with customer-facing teams to explain technical capabilities and benefits of the platform.
• Address and resolve customer queries on security, platform architecture, AI technology, and integrations.
• Lead setup and configuration of customer accounts including SSO and authentication mechanisms.
• Design tailored solutions and ensure smooth deployment of the platform for customers.
• Identify and support upsell opportunities around features, integrations, and APIs.
• Act as a technical advisor during sales, providing best practices and assessing feasibility.
• Share customer insights with the product team to improve offerings.

Requirements

• Location: Must be able to work onsite in Denver, United States
• Proven experience in customer-facing technical roles with ability to explain complex concepts.
• Familiarity with configuring SSO and authentication protocols.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• English: B2 level or higher required

Culture & Benefits

• Opportunity to build and shape a new function with lasting impact.
• Global collaboration with teams and clients across multiple international offices.
• Career growth exposure to product, customer success, and technical content teams.
• Competitive salary, benefits including medical, dental, vision, PTO, holidays, and 401(k) with company match.
• In-person work environment at Denver office designed for ambitious builders.