TL;DR

Product Designer (Fintech/SaaS): Own the design of banking customer experiences from discovery to delivery, focusing on agentic AI integration, workflow design, and user feedback analysis. Focus on solving complex UX problems across multiple touchpoints and elevating product design with continuous innovation.

Location: Remote anywhere in Canada

Company

%hirify_global% provides appointment scheduling, queue management, and video banking solutions used by leading financial institutions across North America, aiming to improve customer experience and operational efficiency.

What you will do

Conduct discovery research and facilitate workshops to understand user needs and gain stakeholder buy-in.
Design end-to-end user journeys using sketches, wireframes, mockups, prototypes, and usability tests.
Collaborate with Product, Engineering, Marketing, and Customer Experience teams to align and deliver exceptional user experiences.
Define success metrics and analyze user feedback and UX data to improve products.
Contribute to and maintain the design system for coherent platform experiences.
Promote continuous improvement and foster innovation through feedback and skill sharing.

Requirements

Must be legally authorized to work in Canada.
3+ years of product design experience focused on B2B SaaS products.
Strong portfolio demonstrating high-quality, rapid solution delivery.
Experience with mobile responsive design and WCAG 2.2 compliance or beyond.
Excellent communication skills for presenting to stakeholders and customers.
Foundational understanding and curiosity about AI and large language models (LLMs).

Culture & Benefits

Flexible work environment with flex-time and flex-days.
Competitive salaries based on experience and expertise.
Health, dental, virtual care, disability benefits starting day one.
Annual wellness benefit and mental health support.
Employee stock options and incentive programs.
Remote work anywhere in Canada with internet subsidy.