NOC Lead

TL;DR

NOC Lead: Build, mentor, and lead a team of NOC engineers supporting 24/7 network monitoring and operational excellence with an accent on incident, event, change, and problem management. Focus on managing escalations, coordinating customer issue resolution, and ensuring service quality in a global telecom environment.

Company

hirify.global is a global data MVNO delivering enterprise-grade global connectivity and IoT services across 200+ countries and 600+ mobile carriers.

What you will do

• Lead and mentor a team of NOC engineers for 24/7 monitoring and operational excellence.
• Act as primary contact for incident, event, change, and problem management with internal teams, customers, and vendors.
• Coordinate handling of customer issues, service incidents, and requests ensuring timely resolution.
• Perform network monitoring, fault management, and incident logging with SLA adherence.
• Manage escalations and lead communication during critical incidents.
• Oversee onboarding of new customer devices and participate in technical projects.

Requirements

• English: Excellent written and verbal communication skills required.
• Bachelor’s degree in Telecommunications, IT, or related field (studies in progress acceptable).
• 5+ years experience in technical support or NOC operations in telecom environments.
• Strong knowledge of 2G, 3G, 4G, and 5G networks and protocols.
• Experience with network monitoring and ticketing tools.
• Proven leadership skills managing teams and shift-based operations.

Culture & Benefits

• Fully remote work environment.
• Opportunities for skill and knowledge development.
• Work with a team of highly professional specialists in an international setting.
• Professional growth within a reputable, innovative, and growing company.