TL;DR

Knowledge Management & Innovation Analyst: Manage and deliver company-wide training programs, create content for onboarding and daily use, and lead AI and process improvement initiatives with an accent on knowledge management, instructional design, and innovation. Focus on designing effective learning programs, enhancing internal communications, and measuring impact to boost organizational learning culture.

Location: Hybrid in Montevideo, Uruguay with 55% office attendance required for non-IT/Fraud roles

Company

%hirify_global% enables global companies to collect payments in emerging markets, operating as both payment processor and merchant of record with a diverse international team and a remote-first culture.

What you will do

Plan, organize, and deliver company-wide training programs including design, scheduling, attendance tracking, and feedback collection
Create onboarding and daily use content in collaboration with payment experts
Identify automation opportunities and lead small-scale AI or process improvement projects
Support internal communication efforts to grow the knowledge management brand
Track and analyze engagement and impact metrics to continuously improve programs

Requirements

Location: Hybrid role based in Montevideo, Uruguay with office attendance requirements
3+ years experience in knowledge management, instructional design, content creation, or internal communications
Interest in technology, AI, and innovative work methods
Strong organizational skills and attention to detail
Excellent communication skills in English and Spanish
Proactive and adaptable mindset with ability to work independently

Culture & Benefits

Remote work option from anywhere or office presence as required
Flexible schedules driven by performance
Fintech industry environment with opportunities for creativity
Referral bonus program
Access to Premium Coursera subscription and language classes
Monthly social budget and team coworking house rentals

Hiring process

CV review and communication via email at every step
Focus on candidate experience throughout the process