TL;DR

Technical Success Manager (Software): Optimizing customer adoption and success of %hirify_global%’s products with an accent on technical relationships and problem-solving. Focus on leading integration efforts and identifying revenue opportunities through upselling.

Location: Remote (USA)

Salary: $149,000 - $186,000

Company

%hirify_global% is a global team dedicated to shaping the future of observability through an intelligent platform.

What you will do

Own customer adoption, onboarding, and continued success.
Document adoption and success metrics.
Lead integration of %hirify_global%’s products within customer infrastructures.
Collaborate with Sales to identify upsell opportunities.
Provide customer feedback to product management.
Maintain a deep understanding of customer’s business and technical environment.

Requirements

2+ years of pre or post sales experience in software.
1+ years of experience with enterprise customers.
Strong technical background and customer orientation.
Fluent in English.
Willingness to travel as needed.

Nice to have

Familiarity with Java, .Net, Ruby, C, Python, Node.js, Golang.
Exposure to cloud technologies like Kubernetes and DevOps.
Background in mobile device platforms.
Bachelor's degree in Engineering/Computer Science.

Culture & Benefits

Flexible workforce model including remote and hybrid options.
Comprehensive benefits including healthcare and 401(k).
Inclusive environment celebrating diverse backgrounds.
11 paid holidays and volunteer time off.