Customer Support Agent (Crypto)

Формат работы

remote

Тип работы

fulltime

Грейд

junior

Английский

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Agent (Crypto): Providing assistance to users navigating hirify.global's crypto products with an accent on troubleshooting technical issues and engaging with users empathetically. Focus on managing high volumes of support interactions and ensuring user satisfaction.

Location: Fully remote work from anywhere in the world

Company

Leading company in the crypto industry.

What you will do

Provide timely support and training to customers using hirify.global products.
Troubleshoot technical issues related to mining equipment.
Log bugs and communicate with users throughout the resolution process.
Participate in weekly support team meetings.
Collect and structure user feedback for internal teams.
Handle first- and second-line support requests efficiently.

Requirements

Experience in first-line customer support or technical support roles.
Russian: Intermediate (B1) or higher
English: Upper Intermediate (B2) or higher

Nice to have

Previous experience in the crypto industry.
Understanding of basic crypto principles.
Experience with mining equipment.
Willingness to work evening or night shifts.

Culture & Benefits

Fully remote work with a flexible schedule.
100% paid sick leave and vacation.
Corporate pricing for company products.
Opportunity to set up your own mining farm.

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