TL;DR

Knowledge Management Analyst (Fintech): Develop and maintain clear, accessible knowledge assets for Risk, Merchant, and Compliance Operations teams with an accent on translating complex regulatory and operational processes. Focus on creating high-quality, auditable content, collaborating with SMEs, and optimizing knowledge base performance and AI integration.

Location: London, United Kingdom with hybrid work model (3 days in office)

Company

%hirify_global% powers billions of digital payment transactions globally, enabling seamless online checkouts for major companies like eBay, ASOS, and Uber Eats, with headquarters in London.

What you will do

Translate complex risk, compliance, and operational processes into clear knowledge assets for front-line teams.
Collaborate with Process Architects, SMEs, and Compliance teams to ensure content accuracy and regulatory alignment.
Develop and maintain content templates to standardize knowledge structure and optimize for AI/bot discoverability.
Act as liaison between Operations, Product, Compliance, and Training teams to keep content up to date.
Track and analyze knowledge base performance using analytics tools to identify improvement opportunities.
Support knowledge champions in content contributions ensuring quality and compliance.

Requirements

Location: Must be based in or able to work in London, UK
Exceptional written and verbal communication skills to simplify complex processes.
Experience collaborating with SMEs and cross-functional teams.
Familiarity with analytics tools for content performance measurement.
Strong attention to detail and organizational skills.

Nice to have

Experience with Knowledge Management Systems like Zendesk, Confluence, Salesforce, or Intercom.
Background in process documentation or technical writing related to policy or regulatory procedures.

Culture & Benefits

Hybrid working model with flexibility and three days per week in the office.
Supportive environment encouraging ownership and impact from day one.
Inclusive culture valuing diversity and personal growth.