Account Manager (FinTech)

TL;DR

Account Manager (FinTech): Managing and growing key client relationships across the Americas with an accent on account management and customer success. Focus on developing account growth strategies, upselling, and ensuring long-term retention.

Location: Barcelona, Spain

Company

hirify.global provides modern payment infrastructure for businesses, unifying banks and blockchains in a single platform.

What you will do

• Act as a trusted advisor to clients, ensuring their success with our products and services.
• Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling.
• Maintain and strengthen customer relationships, leading contract renewals and negotiations.
• Collaborate with internal teams to enhance customer satisfaction and retention.
• Proactively identify and resolve customer challenges.
• Drive adoption of AI and automation tools to improve client experience.

Requirements

• Fluency in Spanish.
• Proven experience in account management or customer success within Payments or FinTech.
• Deep understanding of crypto, blockchain, stablecoins, or digital assets.
• Exceptional relationship management and negotiation skills.
• Ability to work cross-functionally in a fast-paced environment.