TL;DR

Account Manager (FinTech): Managing and growing key client relationships across the Americas with an accent on account management and customer success. Focus on developing account growth strategies, upselling, and ensuring long-term retention.

Location: Barcelona, Spain

Company

%hirify_global% provides modern payment infrastructure for businesses, unifying banks and blockchains in a single platform.

What you will do

Act as a trusted advisor to clients, ensuring their success with our products and services.
Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling.
Maintain and strengthen customer relationships, leading contract renewals and negotiations.
Collaborate with internal teams to enhance customer satisfaction and retention.
Proactively identify and resolve customer challenges.
Drive adoption of AI and automation tools to improve client experience.

Requirements

Fluency in Spanish.
Proven experience in account management or customer success within Payments or FinTech.
Deep understanding of crypto, blockchain, stablecoins, or digital assets.
Exceptional relationship management and negotiation skills.
Ability to work cross-functionally in a fast-paced environment.