TL;DR

Head of Renewals (SaaS): Leading the renewals function to ensure predictable recurring revenue and an exceptional customer renewal experience with an accent on strategic planning, commercial acumen, and operational leadership. Focus on managing a high-performing team, optimizing renewal processes, and driving customer retention.

Location: Remote, United States

Salary: $200,000 - $240,000 USD

Company

%hirify_global% is a leading go-to-market solution for revenue teams, providing sales and marketing tools to engage and convert B2B contacts.

What you will do

Own and execute the renewals strategy to ensure high on-time renewal and retention rates.
Manage, coach, and develop a high-performing team of renewal professionals.
Partner cross-functionally with Customer Success, Sales, Finance, and Legal.
Build and maintain renewal playbooks, forecasting models, and performance dashboards.
Analyze churn and retention data to identify trends and process improvement opportunities.
Lead contract negotiation and pricing discussions.

Requirements

7–10+ years of experience in B2B SaaS renewals or customer success, with 3+ years leading teams.
Proven track record of achieving renewal and retention targets.
Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools.
Bachelor’s degree required; MBA or equivalent preferred.
Excellent analytical, communication, and stakeholder management skills.