Solutions Operations Manager

TL;DR

Solutions Operations Manager (Project Management): Manage and optimize scalable processes and data-driven frameworks for Professional Services and Solutions Engineering teams in a high-growth SaaS and AI company. Focus on operational excellence, forecasting, and cross-functional collaboration to drive predictable revenue growth and exceptional customer experiences.

Location: Hybrid in San Francisco, California, USA

Salary: $128,700 - $153,725

Company

hirify.global is an AI Customer Service company providing advanced AI-driven customer support solutions trusted by nearly 30,000 global businesses.

What you will do

• Design and manage scalable processes to improve planning, delivery, and impact measurement for ProServ and SE teams.
• Build data-driven dashboards and frameworks to monitor performance, forecasting, and business outcomes.
• Partner with leadership to ensure efficient launches and achievement of customer outcomes.
• Analyze trends and provide insights to influence strategic and operational priorities.
• Collaborate cross-functionally with Sales, Analytics, Finance, and RevOps teams.
• Continuously improve operational systems and tools like RocketLane and Salesforce.

Requirements

• Must be eligible to work in the United States.
• 5+ years experience in Solutions Operations supporting ProServ & SE teams in SaaS or AI companies.
• Proficient in Salesforce reporting, dashboards, and user administration.
• Experience with PSA platforms such as RocketLane.
• Advanced data modeling and analytics skills with Excel/Google Sheets.
• Strong project management and communication skills.

Nice to have

• Experience with Tableau, Gong, and SQL.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off and paid parental leave.
• 401k plan with company match.
• Hybrid work policy with in-office collaboration.
• Inclusive and open company culture focused on core values.