TL;DR

AI & Telephony Collections Product Owner (Fintech): Leading the digital transformation of the Collections function by driving the design, development, and implementation of AI-driven capabilities and telephony enhancements to improve recovery rates and operational efficiency. Focus on defining the AI roadmap, integrating machine learning models, and optimizing telephony strategies.

Location: Remote or in one of our hubs — Mexico, Cyprus, Spain, or Serbia

Company

%hirify_global% is focused on innovative financial solutions.

What you will do

Define and execute the AI roadmap for Collections
Lead the design and deployment of AI voice bots and conversational AI
Collaborate with teams to integrate machine learning models
Own the telephony product roadmap for the Collections area
Partner with internal teams to enhance system stability and reporting
Design and execute A/B pilots for dialing strategies

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, or related field
4+ years of experience in product ownership or telephony strategy
Strong knowledge of AI technologies and voice automation solutions
Excellent analytical and communication skills
Fluent in English

Nice to have

Experience managing telephony systems (Genesys, Avaya, etc.)
Experience in digital or neobank environments
Knowledge of collections processes
Spanish is a plus

Culture & Benefits

Relocation support for employee and family
Flexible work from one of our offices or remote
Healthcare coverage
Education budget for training and certifications
Wellness budget for mental health and fitness
20 days of annual leave and paid sick leave