AI & Telephony Collections Product Owner (Fintech)

TL;DR

AI & Telephony Collections Product Owner (Fintech): Leading the digital transformation of the Collections function by driving the design, development, and implementation of AI-driven capabilities and telephony enhancements to improve recovery rates and operational efficiency. Focus on defining the AI roadmap, integrating machine learning models, and optimizing telephony strategies.

Location: Remote or in one of our hubs — Mexico, Cyprus, Spain, or Serbia

Company

hirify.global is focused on innovative financial solutions.

What you will do

• Define and execute the AI roadmap for Collections
• Lead the design and deployment of AI voice bots and conversational AI
• Collaborate with teams to integrate machine learning models
• Own the telephony product roadmap for the Collections area
• Partner with internal teams to enhance system stability and reporting
• Design and execute A/B pilots for dialing strategies

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or related field
• 4+ years of experience in product ownership or telephony strategy
• Strong knowledge of AI technologies and voice automation solutions
• Excellent analytical and communication skills
• Fluent in English

Nice to have

• Experience managing telephony systems (Genesys, Avaya, etc.)
• Experience in digital or neobank environments
• Knowledge of collections processes
• Spanish is a plus

Culture & Benefits

• Relocation support for employee and family
• Flexible work from one of our offices or remote
• Healthcare coverage
• Education budget for training and certifications
• Wellness budget for mental health and fitness
• 20 days of annual leave and paid sick leave