TL;DR
AI & Telephony Collections Product Owner (Fintech): Leading the digital transformation of the Collections function by driving the design, development, and implementation of AI-driven capabilities and telephony enhancements to improve recovery rates and operational efficiency. Focus on defining the AI roadmap, integrating machine learning models, and optimizing telephony strategies.
Location: Remote or in one of our hubs — Mexico, Cyprus, Spain, or Serbia
Company
hirify.global is focused on innovative financial solutions.
What you will do
- Define and execute the AI roadmap for Collections
- Lead the design and deployment of AI voice bots and conversational AI
- Collaborate with teams to integrate machine learning models
- Own the telephony product roadmap for the Collections area
- Partner with internal teams to enhance system stability and reporting
- Design and execute A/B pilots for dialing strategies
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
- 4+ years of experience in product ownership or telephony strategy
- Strong knowledge of AI technologies and voice automation solutions
- Excellent analytical and communication skills
- Fluent in English
Nice to have
- Experience managing telephony systems (Genesys, Avaya, etc.)
- Experience in digital or neobank environments
- Knowledge of collections processes
- Spanish is a plus
Culture & Benefits
- Relocation support for employee and family
- Flexible work from one of our offices or remote
- Healthcare coverage
- Education budget for training and certifications
- Wellness budget for mental health and fitness
- 20 days of annual leave and paid sick leave
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