TL;DR

Service Data Analyst (Fintech SaaS): Analyzing and reporting on service performance data to ensure SLA compliance and continuous improvement with an accent on service monitoring, data governance, and actionable insights. Focus on transforming operational data into clear metrics, supporting governance, and driving service improvements.

Location: Hybrid, must be within commutable distance to London office, UK

Company

%hirify_global% is a fintech SaaS business powering Starling Bank and other financial institutions worldwide with innovative digital banking technology.

What you will do

Collect, clean, and analyze service data across multiple systems to produce performance dashboards and reports.
Monitor API performance and SLA compliance, escalating issues proactively.
Define and maintain consistent service metrics, KPIs, and reporting standards.
Drive continuous improvement through root cause analysis and data-driven recommendations.
Maintain data integrity and contribute to enhancement of reporting tools like Power BI and Looker.
Collaborate with internal teams and senior stakeholders to align metrics and support governance reviews.

Requirements

Proven analytical skills with strong data interpretation and storytelling ability.
Experience with advanced Excel and BI tools such as Power BI, Tableau, Looker.
Understanding of service management processes (Incident, Problem, Change, CSI).
Experience in service performance reporting or governance in SaaS, fintech, or cloud environments.
Excellent communication and stakeholder management skills.
Location: Must be within commutable distance to London office, UK
English: B2 level or higher

Culture & Benefits

33 days holiday including public holidays plus extra day for birthday.
Paid volunteering time and flexible leave options.
Company enhanced pension scheme and life insurance.
Private medical insurance with mental health support.
Family-friendly policies and various employee perks including wellness programs.
Supportive, collaborative, and inclusive work environment.

Hiring process

Initial video interview (~30 minutes).
Final interview (~60 minutes).