TL;DR

It Operations Specialist (System Engineering): Providing frontline IT support and managing Tier 1 ticket queues to ensure employee productivity and organizational efficiency with an accent on troubleshooting hardware, software, and network issues. Focus on maintaining IT infrastructure, supporting SaaS applications, and collaborating closely with security and people operations teams in a hybrid work environment.

Location: Hybrid role based in Tallinn, Estonia with 3 days per week in office required

Company

%hirify_global% is a leading AI customer service platform for banks and credit unions, valued over $1 billion and recognized as a Deloitte Technology Fast 500™ company.

What you will do

Monitor and resolve Tier 1 IT support tickets related to hardware, software, networking, and enterprise tools.
Assist with onboarding/offboarding, equipment provisioning, and account setup in SaaS applications.
Perform administrative tasks for core IT systems like Google Workspace, Okta, and Slack.
Maintain physical IT infrastructure including office networks and workstation hardware.
Document common issues and procedures to improve team efficiency and end-user self-service.
Provide training and guidance to improve digital literacy among employees.

Requirements

Hybrid work in Tallinn with 3 days per week onsite required
Bachelor's degree in Computer Science, IT, or related field.
2+ years experience in IT support or related technical role.
Strong understanding of desktop and end-user security best practices and compliance.
Excellent communication skills and ability to work with technical and non-technical audiences.
Proficiency in English (reading, writing, speaking).

Culture & Benefits

Work in a fast-growing, award-winning AI startup with high employee satisfaction.
Collaborative environment with focus on learning and growth.
Hybrid work model balancing remote and office presence.

Hiring process

Introduction interview.
Practical and team interviews.
Decision and offer.