TL;DR

Customer Support Advocate (SaaS): Provide expert troubleshooting, training, and direct support for %hirify_global%, Aspire, and FieldRoutes platforms with an accent on client issue resolution and product expertise. Focus on developing innovative solutions, advocating for product improvements, and managing dynamic shift schedules.

Location: Yerevan, Armenia

Company

%hirify_global% is a leading SaaS provider specializing in cloud-based business management systems for field service operations, empowering clients to accelerate growth and streamline operations.

What you will do

Address client issues through troubleshooting, training, and direct support on multiple platforms.
Identify root causes, replicate issues, and document scenarios clearly.
Develop product expertise and craft innovative customer solutions.
Advocate for product enhancements by submitting bug reports and overseeing resolutions.
Communicate customer feedback to internal teams to champion client needs.
Work flexible shifts between 8am and 3am AMT, with a probation schedule of Mon-Fri starting 3pm-4pm.

Requirements

Location: Must be based in Yerevan, Armenia
English: Proficiency is a must
Exceptional interpersonal skills including empathy, patience, and confidence.
Ability to thrive in a dynamic, feedback-rich environment.
Self-driven with strong problem-solving and critical thinking skills.
Knowledge of QuickBooks/accounting is a plus.

Culture & Benefits

Flexible time off and support for autonomous work with learning and development opportunities.
Comprehensive onboarding and leadership training programs.
Company-paid medical, dental, and vision insurance from day one.
Parental leave, financial planning tools, and Employee Assistance Program services.
Inclusive culture encouraging diversity and individuality.