TL;DR

Vp Value Assurance (SaaS): Lead cross-functional efforts to ensure customers realize and sustain maximum financial and operational value from %hirify_global%'s spend management platform with an accent on revenue retention, customer loyalty, and managing at-risk customer relationships. Focus on escalating high-stakes issues, strategic partnership, and driving customer success outcomes.

Location: Remote (United States), Atlanta, Georgia

Company

%hirify_global% is a leading SaaS company providing a community-generated AI and total spend management platform that empowers businesses to optimize operating margins globally.

What you will do

Mobilize cross-functional resources to maximize customer value realization and retention.
Serve as escalation point for high-risk customer relationships.
Drive revenue retention and growth through customer success leadership.
Enhance customer loyalty and strengthen %hirify_global%'s reputation as a strategic partner.
Collaborate with senior leadership to align customer success strategies.

Requirements

Location: Must be based in or able to work remotely within the United States.
English: Proficient English required (job posting in English).
Proven executive leadership experience in customer success or value assurance roles.
Strong skills in managing at-risk customer relationships and escalations.
Experience driving revenue retention and growth in SaaS environments.

Culture & Benefits

Collaborative and transparent culture focused on excellence.
Global impact with measurable outcomes for clients and business.
Innovative technology environment leveraging AI and spend data.