TL;DR

Technical Specialist (German Speaking): Provide expert technical support and customer service for key accounts in the hospitality sector with an accent on managing escalations, troubleshooting, and collaborating with product and development teams. Focus on handling complex customer issues, strategic escalation management, and improving customer experience through deep product knowledge.

Location: Must be based in Berlin, Germany or nearby areas with ability to travel to Berlin

Company

%hirify_global% is a global commerce platform company serving retail, hospitality, and golf businesses in over 100 countries, with headquarters in Montreal and offices worldwide.

What you will do

Provide technical support and customer service to key accounts via multiple channels.
Manage strategic escalations end to end, ensuring technical resolution and customer satisfaction.
Collaborate closely with Strategic Account Managers and product teams to improve customer experience.
Document key account details, issues, and resolutions for internal teams.
Contribute to support service offerings including managed networking and API support.
Develop expertise across Lightspeed hospitality platforms.

Requirements

Location: Must be based in Berlin or nearby with ability to travel to Berlin
Languages: Excellent verbal and written communication skills in German and English
Prior hospitality industry experience and extensive technical support experience.
Strong troubleshooting and problem-solving skills with Mac OS knowledge.
Ability to manage technical escalations and customer communications effectively.
Flexibility to work varied schedules to support continuous operations.

Nice to have

Networking or network support experience.
Understanding of APIs relevant to SaaS and experience supporting them.

Culture & Benefits

Equity options via Restricted Share Units (RSUs).
Inclusive parental leave policies for all parents and caregivers.
Health and wellness credits and access to professional coaching services.
Career development opportunities and internal mobility.
Volunteer day off to give back to communities.