TL;DR

AI Deployment Specialist: Implementing and deploying %hirify_global%'s AI customer service tools, primarily the Fin AI Agent, to enhance customer support experiences with an accent on AI-driven solutions and customer success. Focus on translating complex customer requirements into deployment plans, collaborating across teams, and driving product adoption.

Location: Hybrid in San Francisco, California, United States

Salary: $120,000–$143,298

Company

%hirify_global% is a leading AI customer service company providing advanced AI agents and helpdesk solutions to nearly 30,000 global businesses.

What you will do

Act as the main product expert during customer deployment of the Fin AI Agent.
Partner with Professional Services, Sales, and Customer Success teams to ensure excellent client experience.
Facilitate discovery and translation of complex customer objectives into deployment plans.
Collaborate with Project Managers and AI Engineers to execute deployment tasks.
Drive AI-first customer service strategies and product adoption based on customer goals.
Coordinate with Customer Support, R&D, and Education teams to resolve issues and update materials.

Requirements

Must be eligible to work in the United States.
4+ years of work experience, including 2+ years in customer-facing roles.
Strong communication skills and ability to simplify complex topics.
Positive attitude, curiosity, adaptability, and rapport-building skills.
Experience with AI agents, SaaS products, or RESTful API integrations is a plus.

Nice to have

Experience training on software or with %hirify_global% products.
Background in Customer Success, Support, Sales Engineering, or Consulting.
Self-started projects with measurable success.

Culture & Benefits

Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Flexible paid time off and paid parental leave.
401k plan with company match.
Hybrid work policy with at least three days in office per week.
Inclusive and open culture focused on core values and high standards.